Piqki — Klaviyo Flow Build Spec

Built by Max's Sub-Agent · Feb 21 2026
Purpose: Complete draft architecture for 8 Klaviyo email flows — Gin clicks Activate to go live
Status: DRAFT — NOT activated in Klaviyo

Brand Voice Checklist (hard rules for all copy)

FLOW 1 — WELCOME SERIES

Status: Draft built, not activated
Priority: #1 (highest list engagement)

Trigger

Segment Filter

- List = Piqki Newsletter
- Has not made a purchase

Email W1 — Welcome

Send timing: Immediate (0 hours after signup)
Subject line: High standards. Low maintenance.
Preview text: Your nails just got easier.

Email W2 — Brand Story / Sizing

Send timing: Day 2 (48 hours after W1)
Subject line: The part nobody else figured out.
Preview text: Sizing, solved.

Email W3 — First Purchase Nudge

Send timing: Day 5 (120 hours after W1)
Subject line: What happens after 14 days.
Preview text: Real talk on press-ons.

Email W4 — First Purchase Offer

Send timing: Day 9 (216 hours after W1)
Subject line: Something for you.
Preview text: One less reason to wait.

Gin Activation Instruction

To activate Flow 1: Go to Klaviyo → Flows → Welcome Series → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 2 — ABANDONED CART

Status: Draft built, not activated
Priority: #2 (immediate revenue recovery)

Trigger

Email A1 — Cart Reminder (1 hour)

Send timing: 1 hour after cart abandonment
Subject line: You left something.
Preview text: Your cart is waiting.

Email A2 — Objection Handling (24 hours)

Send timing: 24 hours after abandonment
Subject line: The question we get most.
Preview text: Here's the answer.

Email A3 — Final Nudge (72 hours)

Send timing: 72 hours after abandonment
Subject line: Last one.
Preview text: This is the final email.

Gin Activation Instruction

To activate Flow 2: Go to Klaviyo → Flows → Abandoned Cart → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 3 — POST-PURCHASE / THANK YOU

Status: Draft built, not activated
Priority: #3 (brand experience + review generation)

Email P1 — Order Confirmation (Day 1)

Send timing: Same day (immediately after purchase)
Subject line: Order confirmed. Here's how to nail it.
Preview text: What to do when your set arrives.

Email P2 — Care Tips (Day 2-3)

Send timing: Day 2-3 (before expected delivery)
Subject line: Before you open the box.
Preview text: A few things to do first.

Email P3 — Day 10 Soft Review Ask

Send timing: Day 10 (after expected delivery + time to try)
Subject line: How's it going?
Preview text: Quick check-in.

Email R1 — Repeat Order Confirmation

Send timing: Same day (immediately after 2nd+ purchase)
Subject line: Back for more. Good.
Preview text: Order confirmed.

Email R2 — Repeat Reorder Prompt

Send timing: Day 14 post-purchase
Subject line: Another one?
Preview text: Time for a swap.

Gin Activation Instruction

To activate Flow 3: Go to Klaviyo → Flows → Post-Purchase → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 4 — BROWSE ABANDONMENT

Status: Draft built, not activated
Priority: #4 (softer re-engagement)

Email B1 — Product Reminder (4 hours)

Send timing: 4 hours after product view
Subject line: You were looking at [product name].
Preview text: Here's what you missed.

Email B2 — Product Detail Deep Dive (48 hours)

Send timing: 48 hours after product view
Subject line: The details on [product name].
Preview text: What you need to know.

Gin Activation Instruction

To activate Flow 4: Go to Klaviyo → Flows → Browse Abandonment → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 5 — WINBACK

Status: Draft built, not activated
Priority: #5 (re-engage lapsed customers)

Email WB1 — Day 90 Re-engagement

Send timing: 90 days after last purchase
Subject line: It's been a while.
Preview text: Here's what's new.

Email WB2 — Day 120 Offer

Send timing: 120 days after last purchase
Subject line: Something new, on us.
Preview text: 10% off. 72 hours.

Email WB3 — Final Ask (Day 135)

Send timing: 135 days after last purchase
Subject line: Staying or going?
Preview text: Quick question.

Gin Activation Instruction

To activate Flow 5: Go to Klaviyo → Flows → Winback → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 6 — VIP / REPEAT BUYER

Status: Draft built, not activated
Priority: #6 (loyalty and LTV)

Email V1 — VIP Welcome

Send timing: Immediately after 3rd purchase triggers
Subject line: You're one of our people.
Preview text: Here's what that means.

Email V2 — Early Access (before drops)

Send timing: 24 hours before any new collection launch
Subject line: Early access: [collection name]
Preview text: 24 hours before everyone else.

Gin Activation Instruction

To activate Flow 6: Go to Klaviyo → Flows → VIP → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 7 — REFERRAL ASK

Status: Draft built, not activated
Priority: #7 (word-of-mouth engine)

Email Ref1 — Referral Ask

Send timing: Day 3 after 2nd purchase
Subject line: Tell someone who gets it.
Preview text: You both get something.

Gin Activation Instruction

To activate Flow 7: Go to Klaviyo → Flows → Referral → Click the three-dot menu → Select "Activate" → Confirm.


FLOW 8 — SMS REORDER PROMPT

Status: Draft built, not activated
Priority: #8 (SMS channel + replenishment)

SMS Message 1 — Day 12 Post-Purchase

Send timing: Day 12 after purchase, 10am local time
Message body: Piqki: Your set is probably due for a swap. Most people change around day 14. Grab another: [short link]

SMS Message 2 — Day 14 Post-Purchase

Send timing: Day 14 after purchase, 10am local time
Message body: Piqki: Day 14. Fresh set time? You know the drill. Prime, Fit, Set. [short link]

Gin Activation Instruction

To activate Flow 8: Go to Klaviyo → Flows → SMS Reorder → Click the three-dot menu → Select "Activate" → Confirm. Requires SMS channel to be set up in Klaviyo.


ACTIVATION SUMMARY FOR GIN

FlowWhat it doesGin's one-click action
1. Welcome SeriesConverts new subscribers (4 emails)Klaviyo → Flows → Welcome Series → Activate
2. Abandoned CartRecovers checkout abandons (3 emails)Klaviyo → Flows → Abandoned Cart → Activate
3. Post-PurchaseFirst-purchase + repeat flowsKlaviyo → Flows → Post-Purchase → Activate
4. Browse AbandonmentProduct view re-engagement (2 emails)Klaviyo → Flows → Browse Abandonment → Activate
5. WinbackLapsed customer re-engagement (3 emails)Klaviyo → Flows → Winback → Activate
6. VIP / Repeat3rd purchase rewardsKlaviyo → Flows → VIP → Activate
7. Referral AskPost-2nd-purchase referralKlaviyo → Flows → Referral → Activate
8. SMS ReorderDay 12/14 SMS promptsKlaviyo → Flows → SMS Reorder → Activate

BRAND VOICE DECISIONS REQUIRING GIN REVIEW

  1. Subject line tone: All subject lines follow dry, direct brand voice. If Gin feels any are too bland or too aggressive, flag before activation.
  2. Offer structure: Flow 1 (Welcome) includes 10% off at Day 9. Flow 4 (Winback) includes 10% + free shipping at Day 120. Confirm margins.
  3. Winback cutoff: Flow 5 suppresses after 135 days with "staying or going" email. This is aggressive. Adjust if needed.
  4. VIP trigger: 3 purchases OR $150 LTV. Adjust threshold if needed.
  5. SMS opt-in: Flow 8 requires SMS channel setup + phone number. Ensure TCPA compliance.

Document generated: Feb 21 2026 · Status: DRAFT — awaiting Gin's activation clicks

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