Drafted February 2026 — Ready for legal review
If something's wrong with your order, we'll make it right. That's the whole thing. You trusted us with your money and your nails — we take that seriously.
Unopened, unused sets — You can return these within 30 days of delivery for a full refund. Just reach out to let us know you're sending something back.
Wrong item shipped — We'll cover the cost of the return and get you the right set. That's on us.
Opened or used sets — We can't take these back. Here's why: once they've been applied, we can't verify their condition or resell them. It's a hygiene thing, not a judgment. We know that's not the most corporate way to say it, but it's the honest one.
If the kit doesn't fit, you've got options:
Email us at support@piqki.com with:
We'll get back to you within 2 business days with next steps.
US only, at launch. We're starting with domestic shipping (contiguous US) for May 2026. International is on the roadmap — we'll let you know when it's ready.
Orders process in 1–2 business days. That's the time between you clicking "buy" and us handing it off to the carrier.
| Method | Time | Cost |
|---|---|---|
| Standard | 3–7 business days | [GIN DECIDES] |
| Expedited | 2 business days | [GIN DECIDES] |
Free shipping threshold: [GIN DECIDES — recommend $50]
We'll let you know once this is live.
You'll get an email with tracking info once your order ships. Check your spam folder if it's been more than 3 business days since you got confirmation.
We can't change the address once an order is placed. Double-check your shipping info before you complete checkout.
We use [TBD — carrier to be determined once 3PL is selected].
We can ship to PO boxes. APO/FPO addresses — reach out before ordering to confirm we can get it there.
When you buy from us, we collect:
We work with trusted partners to run our business:
| Partner | What they do |
|---|---|
| Shopify | Payments, order processing, store hosting |
| Klaviyo | Email marketing (only if you've opted in) |
| Google Analytics | Site traffic and performance |
| Meta / TikTok | Advertising pixels (for people who've opted in to their platforms) |
We don't sell your personal data. Period.
If you're a California resident, you have the right to:
To exercise these rights, email privacy@piqki.com.
Questions? Email privacy@piqki.com.
By using piqki.com, you agree to:
If you can't do those things, please don't use our site.
Piqki press-on nails are cosmetic products. Here's what you should know:
Before applying: Check your natural nails. Don't apply if you have nail fungus, infection, open wounds, or other nail conditions. If you're not sure, check with a dermatologist or nail tech first.
Our responsibility: We make sure our nails are clean, undamaged, and well-made before they ship. Once they're in your hands, how you use them is up to you.
We're not responsible for: Pre-existing nail conditions, allergic reactions (though rare — if you know you're sensitive to adhesives, test a small area first), or damage from improper removal. If you follow our application steps, removal should be damage-free.
You must be 18 or older to purchase. This is standard for payment processing and cosmetic products.
Piqki, PiqWheel, and the Piqki logo are trademarks owned by Piqki, Inc.
The product designs, packaging, website, and all content are our intellectual property. You can't copy, reproduce, or use them without our permission.
If you see someone selling counterfeit Piqki products, let us know.
These terms are governed by the laws of Delaware (where Piqki, Inc. is incorporated).
If something goes wrong and we can't resolve it directly, here's how we handle it:
We might update these policies from time to time. If we make material changes, we'll post the updated version on the site and update the "last updated" date.
Questions about these terms? Email support@piqki.com.
| Item | Status | Notes |
|---|---|---|
| Free shipping threshold | [GIN DECIDES] | Recommend $50 |
| Standard shipping cost | [GIN DECIDES] | — |
| Expedited shipping cost | [GIN DECIDES] | — |
| Carrier | [TBD] | Once 3PL selected |
| support@piqki.com | [PLACEHOLDER] | Verify/activate |
| privacy@piqki.com | [PLACEHOLDER] | Verify/activate |
| Legal review | [REQUIRED] | All policies need lawyer review before publishing |