❓ Piqki Comprehensive FAQ

Measure across the widest part of your natural nail bed — not the tip. Use a ruler or tape measure. Compare that width to the PiqWheel sizing guide included with your kit. Each nail on the wheel is labeled with its size, so you can find your match at a glance.

Go smaller. A nail that's slightly snug covers better and lifts less than one that's too big. If you're between sizes, the smaller option is the safer bet.

Piqki sizes are designed to accommodate a range of nail bed widths. If you have wider nails, you may find that Medium width works best for you. The guide on the wheel shows exact measurements — size to match your widest nail.

Yes. Piqki nails come in three lengths: Ultra Short, Classic Short, and Medium. Short nail beds work well with all three — the nails are designed to look natural, not theatrical, so they blend seamlessly with your natural nail length.

Length is how long the nail is from base to tip. Width is how wide it is across your nail bed. Piqki offers three length options (Ultra Short, Classic Short, Medium) and a range of widths to fit different nail bed sizes. Both matter for fit — width affects how well it covers your nail, length affects the look.

Three things: clean nails, no oils, correct sizing. Here's the process:

Skip the hand lotion before applying. Don't touch your nails with oily fingers after prep.

Hold each nail for 15 seconds. That's long enough for the adhesive to bond properly. Press along the entire surface — base, edges, and tip — to create a complete seal.

Air bubbles happen when the adhesive doesn't spread evenly. If you see one, lift the nail gently and reapply. Make sure you're pressing from the base toward the tip — that pushes air out rather than trapping it in.

The adhesive in your PiqWheel kit is formulated for Piqki nails specifically. It may work with other press-ons, but we haven't tested it, so we can't guarantee the hold. Use what we provide for the best results.

Lightly, yes. The included buffer or a fine-grit nail file creates a slightly rough surface that helps the adhesive bond. Don't overdo it — you just need a light pass, not deep reshaping.

Yes. Piqki nails are water-resistant and hold up to regular showering, swimming, and gym activity. That said, prolonged water exposure (like soaking in a hot tub) can weaken the adhesive over time. Pat your nails dry after water exposure — don't rub.

Early lifting is almost always one of three things:

Follow the Prime step exactly. That's the most common fix.

Each PiqWheel includes two complete sets — so if you lose a nail mid-week, you have a backup. Match the size, prep your natural nail, and reapply. The adhesive still works for touch-ups.

Yes. If the adhesive on the back of the nail is still sticky and the nail itself isn't damaged, you can reapply it. Clean off any debris, let it dry if needed, and reattach using the same application steps.

Soak your fingertips in warm, soapy water for 10–15 minutes. The nails will loosen on their own. If they don't release easily, soak longer. Cuticle oil applied around the edges accelerates the process. Do not peel from the base — that's what causes damage.

You don't need it. Warm soapy water or cuticle oil does the job. If you do use acetone, it won't damage the Piqki nails (they're reusable), but it can dry out your natural nails. Stick with water and oil — it's gentler.

No — when done correctly. Removal should never involve force. Peeling or pulling is what causes damage. Soak in warm water until they release on their own, or use cuticle oil around the edges. Your natural nails will be fine.

Gently remove any adhesive residue from the back of each nail. Allow them to dry fully, then store them back on the PiqWheel in their correct slots. Proper storage keeps them in good condition for reuse.

Each PiqWheel contains 32 nails: two complete sets of 16, in a range of sizes. One wheel gives you two full manicures. The nails are arranged by size on the wheel so you can find your match quickly — no sorting, no rummaging.

Soft gel.

Need to confirm with manufacturer (Wendy at XX Beauty) — customer question, needs clear answer.

Our adhesive is formulated without the common irritants found in professional-grade nail glues. If you have known adhesive sensitivities, adhesive tabs are available as an alternative application method. If you experience any reaction, remove immediately per the removal instructions above.

Piqki nails come in three lengths: Ultra Short, Classic Short, and Medium. We don't offer a long option — these are designed to look natural, not theatrical. Short-to-medium is our specialty.

Orders process in 1–2 business days. That's the time between you clicking "buy" and us handing it off to the carrier. You'll get a confirmation email once your order is placed, and another with tracking info once it ships.

Standard shipping takes 3–7 business days. Expedited options may be available at checkout. Delivery times start once the carrier has the package, not from order placement.

We can't change the address once an order is placed. Double-check your shipping info before you complete checkout. If there's an error, email support@piqki.com as soon as possible — we'll do what we can, but can't guarantee changes after fulfillment begins.

Email us at support@piqki.com with your order number and tracking info. We'll investigate with the carrier and get back to you within 2 business days. If the package is confirmed lost, we'll make it right — reship or refund, depending on the situation.

Yes. We can ship to PO boxes. APO/FPO addresses — reach out before ordering to confirm we can get it there.

We accept unopened, unused sets within 30 days of delivery for a full refund. Once a set has been opened or applied, we can't accept it back — that's a hygiene thing, not a judgment. If the product arrives damaged or wrong, we'll cover the return cost and get you the right set.

For the full policy details, see our Store Policies.

If the kit doesn't fit, you've got three options:

Email us at support@piqki.com to start the process.

Email us at support@piqki.com with your order number and a photo if possible. We'll cover the cost of the return and get you the right set. That's on us.

Email us at support@piqki.com with:

We'll get back to you within 2 business days with next steps.